Privacy Policy
Selvora Labs ("Selvora", "we", "us") provides software for businesses and agencies to manage marketing communications and related messaging workflows.
Effective date ·
Information We Process
We may process:
- account information such as name, email address, organization, and authentication/security information;
- organization and workspace information supplied by customers;
- contact and recipient information uploaded or created by customers;
- campaign, message, consent, unsubscribe, bounce, complaint, and delivery-event information;
- technical and security information such as IP address, device/browser data, timestamps, request identifiers, and audit events;
- support communications and information voluntarily provided to us.
How We Use Information
We use information to:
- provide and secure the service;
- authenticate users and manage access;
- send communications requested by customers;
- process consent, unsubscribe, bounce, and complaint events;
- protect sender reputation and prevent spam, abuse, fraud, and unauthorized access;
- troubleshoot, monitor, and improve reliability;
- comply with legal obligations and enforce our policies.
Customer Contact Data
Customers control the contact data they upload to Selvora and are responsible for having an appropriate permission basis to use it.
Selvora does not permit customers to use purchased, scraped, harvested, or otherwise unauthorized email lists.
We process customer contact data to provide the requested service and to enforce suppression, unsubscribe, abuse, and deliverability controls.
Marketing Preferences and Unsubscribe
Marketing recipients can unsubscribe using the unsubscribe mechanism provided in marketing messages.
When an unsubscribe, hard bounce, or complaint requires suppression, Selvora may retain the minimum information necessary to ensure that the affected address is not sent prohibited future marketing messages.
Service Providers
We may use infrastructure, email-delivery, security, observability, support, and other service providers to operate Selvora. Providers are given access only as necessary to perform their services and are subject to appropriate contractual and security controls.
Security
We use technical and organizational safeguards designed to protect information, including access controls, authentication, encryption where appropriate, auditability, and separation of customer data and authorization context.
No system can guarantee absolute security.
Retention
We retain information only for as long as reasonably necessary to provide the service, protect users and sender reputation, maintain required audit/suppression records, resolve disputes, and comply with applicable obligations.
Your Requests
Depending on applicable law and your relationship with Selvora, you may request access, correction, deletion, or other available privacy rights.
Contact: mansy@selvoralabs.com
International Processing
Selvora and its service providers may process information in countries other than the country where a user or recipient is located. We use appropriate safeguards where required.
Changes
We may update this policy as the service evolves. We will publish the updated policy with a revised effective date.
Contact
For privacy questions, contact: